FaithStream PRO Help Center
Everything you need after your purchase. Updated October 26, 2026.
1. What happens after you order
| When | Church License, Multi-Campus, Network | FaithStream Complete |
|---|---|---|
| Right away | PayPal emails your payment receipt. | PayPal emails your receipt and sets up your monthly subscription. |
| Within 1 business day | We email your plugin download link, your license details and a link back to this guide. | We email you to schedule your setup and request the items listed in section 4. |
| After that | You install it yourself, or reply to our email and we'll help. | We build and import everything, then walk you through it. |
Didn't get our email within one business day? Check your spam or promotions folder, then write to support@btotechnologysolutions.com with your order number (it starts with BTO-).
2. What you need
- A self-hosted WordPress website (FaithStream PRO is a WordPress plugin). Sites on WordPress.com need a plan that allows plugins.
- An administrator login to that website.
- A current, supported version of WordPress and PHP. If your site is several years out of date, tell us; we can update it first.
- Your sermons: audio files or the place they're already published, and any manuscripts (Word or PDF) you'd like turned into sermon pages.
Don't have a website, or don't want to manage one? FaithStream Complete includes hosting and setup.
3. Installing the plugin
- Download the plugin file (a .zip) from the link in our email. Don't unzip it.
- Sign in to your WordPress dashboard as an administrator.
- Go to Plugins → Add New Plugin → Upload Plugin.
- Choose the .zip file, click Install Now, then Activate.
- FaithStream PRO now appears in your dashboard menu. Reply to our welcome email if you'd like a guided first setup; it's included with every license.
Importing a large existing library? Tell us where your sermons live now and roughly how many there are. Bulk imports of hundreds of sermons are something we've done before, and we'll help you do it cleanly.
4. FaithStream Complete onboarding
To set everything up, we'll ask for:
- Your domain (for example yourchurch.org), or the name you'd like if you don't have one yet. A domain is included with your hosting.
- Where your sermons are now: a podcast service, YouTube, another website, or files on a computer or drive.
- Your logo and colors, plus any photos you'd like used.
- Church details: service times, address, contact email and a short welcome message.
- Who should have access: names and emails of the people who will add new sermons.
Typical timeline: a first version within 7 to 10 business days after we receive your materials, depending on library size. Then a walkthrough call so your team can add new sermons on their own.
Ownership: your sermons, recordings, manuscripts, photos and your domain belong to your church. If you ever leave, we'll provide your content export.
5. License terms
- Church License covers 1 website. Multi-Campus covers up to 3 websites. Network covers unlimited websites operated by you or by churches you serve.
- Each license lasts 1 year from purchase and includes updates and email support for that year.
- If you don't renew, FaithStream PRO keeps working on your site. You just stop receiving updates and support.
- You may not resell, share or publish the plugin files, or remove its credits or license notices.
- FaithStream PRO is owned by Memphite Heliopolis and sold and supported by BTO Technology Solutions.
- Your content stays yours. The plugin never claims ownership of your sermons or data.
The full Terms of Service and Privacy Policy also apply.
6. Renewals, cancellations and refunds
- Licenses: full refund within 14 days of purchase if FaithStream PRO isn't right for you; just ask. After 14 days, licenses are non-refundable.
- Renewals: we email you before your license year ends. Nothing renews without your payment.
- FaithStream Complete: month to month. Cancel anytime in your PayPal account (Settings → Payments → Manage automatic payments) or by emailing us; your current paid month finishes and nothing further is charged.
- Mistaken or duplicate charges are always refunded in full.
7. Getting support
- Email support@btotechnologysolutions.com with your order number and website address.
- We reply within 1 business day, Monday to Friday. FaithStream Complete customers get priority.
- For an urgent problem with a live site, put URGENT at the start of the subject line.
- Phone (US toll-free): +1-855-211-0932.
8. Frequently asked questions
Will it work with my theme?
FaithStream PRO is built for standard WordPress sites. If something looks off with your theme, send us a link and we'll help.
Can we move our sermons from another service?
Yes. Bulk import is one of FaithStream PRO's core strengths. Tell us where they are now and we'll guide the move.
What is Sermon Composer?
It turns a pastor's manuscript (Word or PDF) into a finished sermon page, which goes through a review step before it's published.
Can volunteers add sermons without breaking anything?
Yes. The review-before-publish workflow lets someone check each sermon before it goes live.
Do we keep our content if we leave?
Always. Your sermons and files belong to your church.
Can we switch from a license to FaithStream Complete later?
Yes. Email us and we'll credit the unused part of your license toward your first months.